customer support

Thank you for contacting RTL Technical Support. The RTL Technical Assistance Center (T.A.C.) is open from 8:00am to 5:00pm , M-F, Eastern Standard Time (excluding major holidays).

Here are some convenient ways to receive RTL support:

Please call 865-392-9200, option 2 and leave a message in the afterhours mailbox. The on-call Support Specialist will call you back as soon as possible.

Please click on the icon to the left to submit a ticket directly to the RTL Technical Assistance Center and we will respond within 1 hour, during business hours.

If are currently working with a RTL Support Specialist on an issue and have been instructed to grant remote control access of your workstation or server, please click the icon to the left.

CLIENT PORTAL

RTL clients can click on the link to the left to access existing service tickets, review invoices, and more. Access to the portal requires a username and password. If you do not have these credentials, please contact RTL at (865) 392-9200.

ONLINE BILL PAYMENT

RTL Customers can pay existing invoices online. We accept Visa, Mastercard and American Express. All invoices over $1,000.00 will occur a 3% convenience charge. Please click icon to left to pay.